Refund policy
Return & Exchange Policy — Basics 71
We stand behind the quality of every piece we create.
If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
-
Item must be unworn, unwashed, and in original condition
-
All original tags must be attached
-
Item must be returned in original packaging
Items that do not meet these conditions may not be accepted.
Return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
Exchanges
Need a different size?
Exchanges are accepted within 14 days of delivery.
Customers are responsible for return shipping costs.
Once we receive and inspect the original item, we will ship the new size.
Final Sale
Items marked as Final Sale cannot be returned or exchanged.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 5 days of delivery with photos and your order number. We will resolve the issue as quickly as possible.
How to Start a Return
To initiate a return or exchange, email:
mybasics71@gmail.com
Include your order number and reason for return.